Terms and Conditions
Terms of Service and Conditions
OVERVIEW
This website is operated by AMEHRA LLC. Throughout the site, the terms “we”, “us” and “our” refer to AMEHRA. AMEHRA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms of Sale”, “Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Pricing for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's or mobile device display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. Please access our Privacy Policy for more information.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall AMEHRA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Amehra and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@amehra.com.
Terms of Sale
DELIVERY & SHIPPING
U.S. Continental Standard Shipping (Complimentary) Your shoes are estimated to arrive within 2-5 business days after the package has been shipped.
U.S. Continental 2nd Day Air (Auto Calculated Pricing) Your shoes will arrive in two (2) business days from the time the order is processed. This option is auto populated depending on your shipping location within the Continental U.S.
U.S. Hawaii and Alaska (Auto Calculated Pricing) There is a cost that is incurred for shipping to these states, and the charge is automatically calculated during the checkout process.
[Please note that there are NO returns or exchanges for Hawaii and Alaska orders.]
International (Outside U.S. Continental) We offer international shipping for our clients. There is a cost that is incurred for this and the charge is automatically calculated during the checkout process, based on the country the item is being delivered to. All orders are Delivery Duty Paid (DDP) to ensure a seamless and hassle-free process for international orders. Amehra calculates all shipping, duties, taxes and fees automatically at checkout. These fees are the sole responsibility of the customer and are non-refundable.
[Please note that there are NO returns or exchanges for international orders.]
Please Note:
- The above delivery times exclude pre-order items
- Please allow 24-48 hours for your order to be processed
- Signature is required upon delivery
We work in a consistent manner in managing orders. Orders are processed in the order they are received. Please allow 24-48 business hours for your order to process before shipping.
Any orders placed on weekends or U.S. holidays, will begin processing the next business day. Just keep in mind that holidays and peak seasons may have an effect on the shipping timeframe.
If there are any severe weather conditions, there will most likely be delays in the shipping timeframes from our courier.
Sales Tax
Sales tax is collected in select states as required by law. After inputting your shipping address during the checkout process, your shopping cart will automatically reflect the cost of taxes. The relevant sales tax charges are out of our control.
Tracking of Orders
You will receive a shipping confirmation email that includes your tracking number once your order has been shipped. Please note, tracking links generally need 24-48 business hours to generate. In many cases, the tracking links are populated sooner. It is highly encouraged to have an account set up, in order to properly manage all processes related to your order(s).
Address Amendments
Depending on the status of your order, we may be able to amend your shipping address. If you've accidentally entered the wrong address, please email us immediately at info@amehra.com with your order number and preferred delivery address. We may contact you soon after your email for full confirmation to avoid any further delays. Once your order has been shipped, we are unable to make any amendments to the address.
Split Shipping
Please do not place pre-order items with available items. In order to avoid delays, please place separate orders for pre-order items.
Delivery (Signature Required)
We want to make sure that you receive your new shoes safe and sound, so we require a signature upon delivery. Please note that any additional fees incurred due to delivery refusal or multiple failed attempts are your responsibility.
Weekend Delivery
At this time we do not offer weekend delivery.
Holiday Shipping
The holidays may lead to delays in processing and shipping products. Please plan accordingly as orders may be subject to delays with our couriers. All orders are always processed as soon as possible to help get the product(s) out to you quickly.
Important Information
- Before we ship your order, we may need to confirm your details with your card/payment issuer and verify your billing and shipping address
- Amehra is not able to deliver to P.O. Boxes or to a freight forwarding company
- Once your order has shipped, we are unable to make any amendments to the address
- Please ensure you have availability to sign for your package upon delivery
- Amehra is not responsible for packages once they have been scanned and delivered
INTERNATIONAL SALES (DUTIES)
We ship Delivery Duty Paid (DDP) for international orders, and ship directly from the U.S. The cost of duties, taxes and related fees are subject to the country in which the item(s) is/are being shipped to. Amehra calculates all shipping, duties, taxes and fees automatically at checkout to support a seamless checkout process. These fees are the sole responsibility of the customer and are non-refundable.
[Please note that there are NO returns or exchanges for international orders.]
Amehra will make its best effort to calculate and collect applicable duties and taxes and any other additional fees up front, either at Checkout or included in the product price. Ultimately you or your designated consignee as Importer of Record are responsible to pay the applicable duties and taxes and any other import fees to your local customs authorities.
RETURNS AND EXCHANGES
If you are not satisfied with your product(s), we accept returns up to 14 days (maximum) from the day your package is delivered on full price items from domestic (U.S. Continental) orders. We do not offer returns on sale and promotional items. Please note that the cost of our return shipping is auto calculated and this cost will be deducted from your order. No exceptions.
For a refund of your original payment, shoes must be in their original, unworn condition. Returned merchandise must be accompanied by the order invoice, the original shoe box, dust bag, extra heel tap, tissue paper and ribbon. Worn items are non-refundable, no exceptions.
International orders are final sale only and may not be returned or exchanged. Amehra is not responsible for international shipments lost in transit.
We highly recommend trying your shoes on a clean carpeted area, as this will preserve the sole of the shoe. Please do not remove the outsole covering at any point unless you plan on keeping the shoes.
Amehra reserves the right to refuse any return on merchandise that does not meet our Returns Policy. If your package is not accepted, it will be sent back to you and a refund cannot be granted.
We photograph any returns that have imperfections containing scratches, signs of being worn or any markings. Upon being deemed worn, the result will be a NO refund or a partial refund to the original payment. If you receive the shoe with quality imperfections, please email us within hours of receiving the shoes.
How to Return Your Online Purchase
The following are the simple steps to take in order to process the return:
1) Email us at info@amehra.com to request the return label. Include your Order Number.
2) We will email you the return label for you to print out.
3) Please pack items to be returned with the use of an appropriate shipping box and seal. Do not use the Amehra Box as the actual shipping box. Returned merchandise must be accompanied by the order invoice, the original shoe box, dust bag, tissue paper and ribbon.
4) Place the return label to the outside of the box and drop off at your nearest courier specified location. (Make sure any old barcodes/addresses are covered.)
5) Your refund will be applied within 15 business days upon receipt of your item(s). Amehra is not liable for any goods that are not returned in this way or where an alternative courier is used.
[Please note that the cost of our return shipping is auto calculated and this cost will be deducted from your order. No exceptions.]
A confirmation email will be sent at the time the refund is processed.
Processing Returns
It will take approximately three (3) business days for your return to be processed after we receive it. If your return passes our quality check, please allow ten (10) business days for your refund to post. If the item(s) received do not pass the quality check, we will ship the item(s) back to you and not provide the refund.
Refunds
Our refunds are given on a case by case basis upon inspection of the shoe. After your item(s) is received and inspected with approval, your refund will be processed and a credit will be automatically applied to your original method of payment (minus the calculated return shipping cost). Depending on your financial institution, it may take an additional 2-10 business days after your credit is applied to post to your account. If you provided your email address, we will keep you informed of when we receive and process your return. Please note that sale items are non-refundable and it will be rejected if you return the shoe(s). A confirmation email will be sent at the time the refund is processed.
Please note: A refund can only be sent to the original payment method. If a customer no longer has access to that original payment method, then the customer needs to contact their bank or financial agency for the original payment method to claim the funds after the refund is sent.
Cancelling an Order
As long as your order has not shipped, we can cancel your order. Please email immediately with your order information, if there is a need to cancel your order at info@amehra.com. We are consistent with managing orders to allow for us to quickly ship out the product(s) to you, thus it may not be possible to cancel your order in time.
Exchanges
We do not accept exchanges. Customers will need to follow the return process, and will need to place a new order for the desired product(s). Customers are still responsible for costs related to return shipping.
NON-REFUNDABLE COSTS
Please note that original shipping costs, return shipping costs, duties and fees are not refundable.
PRICE MATCHING
Amehra reserves the right to refuse price matching on any items, which may include discounted items, as well as items available from our stockists.
PRICE ADJUSTMENTS
For all Amehra orders, price adjustments may not be applied retroactively.
PRE-ORDER ITEMS
Some of our shoes offer a pre-order option, giving you the ability to purchase the shoe with advanced payment. A pre-order allows for the purchase of a product that is in the process of being produced. Your payment option will be charged at the time of ordering to effectively secure your order.
Pre-ordered shoes will be shipped based on the proposed timeframe, and you will receive an email when your order ships. An estimated delivery date is indicated for each pre-order item within the product page. These dates are estimates only, and are based on the complexity of the design and material elements that go with the product style. Goods are not guaranteed to ship on the date listed. All Pre-Order items are subject to delays and cancellations during production.
INTELLECTUAL PROPERTY RIGHTS
Any and all content included on the Site, such as logos, designs, images, graphics, videos, documents, product names and other material (collectively “Content”), are owned and protected by applicable trademark, copyright, patent and other intellectual property rights and laws. The collection, arrangement, and assembly of all content on the Site are the exclusive property of Amehra and are protected by U.S. and international copyright laws. The Content of the Site, and the Site as a whole, is intended solely for personal, noncommercial use by the users of our Site.
You acknowledge Amehra’s proprietary rights and will refrain from using these rights in any way, and will refrain from any conduct that could harm or otherwise negatively affect the rights. You acknowledge that any use by you of any of the material content on the Site is prohibited and any such use may result in civil and criminal penalties being imposed on you.
PROMOTIONAL OFFERS
Promotional offers from Amehra are limit one per order. They may not be combined, exchanged for cash, or redeemed past their expiration period. Limited edition products and collaboration products may not be used with promotional offers, unless specifically indicated. We reserve the right to refuse, suspend, or revoke promotional offers at any time. Some exclusions may apply.
PROMOTION CODES
Any promotion code issued to you cannot be transferred onto a new order and we do not offer a cash or store credit alternative. The conditions of use relating to any discount code will be related at the time of issue.
GIFT CARDS
Gift cards are only redeemable if purchased through amehra.com. We take no responsibility for gift cards purchased from unauthorized resellers and reserve the right to refuse, cancel, or hold gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination or for other violations of gift card policies.
CORRECTION OF SITE ERRORS
The information on the Site may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences.