Frequently Asked Questions

All of our shoes are fully crafted in Italy by renowned artisans who specialize in luxury shoes, and have committed their craft to the luxury footwear industry. The factory in which our artisans perform their craft is multi-generational and family-owned who work primarily with established fashion houses, and are well-respected in the industry. They are recognized for their attention to detail of products that involves a high level of intricacy.

The art of craftsmanship has become increasingly rare to discover over the years. From generation to generation, families that hone special skills in various industries, traditionally pass these skills to their children as heir to the craft and family business. With the footwear business, we knew this craft is something that we wanted for our products in parallel to the creativity of our designs.

Amehra is pronounced as "AH-MEHR-AH". The name represents the dynamic background and creative minds of the brother and sister designer duo, Arash and Mehrnoush

All of our shoes follow European sizing. The lasts we use are designed to be true to size. To gain a quick understanding around our sizing, please view the sizing guide listed within each shoe description.

Great question! We understand it may not be the easiest when shopping online, and we're happy to help you. Our shoes fit true to size. If you are between sizes, we recommend selecting a half a size up. We encourage you to reach out to us for further help with sizing, prior to placing your order. We want to make sure the correct size is initially selected to avoid unnecessary costs related to returns.

Due to the Italian sizing and lasts we use, they may naturally fit a bit snug in the beginning. The shoes will mold to the width of your foot over time with every wear. The shoes will not stretch in the length. Depending on the material and product style, the timing of breaking the shoe in will vary.

Fair and respectful treatment amongst everyone we work with is a common foundation with all involved. We spoke and met with many factories, and it was no surprise who we really wanted to work with after the in-person visits. We are humbled to have these prestigious artisans bring the beauty and magic to our products. The People we work with represents one of our key elements for sustainable growth, which can be read about on our Responsibility page. Furthermore, our Supplier Code of Conduct is accessible for all to reference.

We knew that if our shoes are to be made by some of the best hands in the industry, we had to have materials from responsible suppliers that line up with our strategy focused on sustainable growth. We worked with our network to gain insights and identify the sources who align with our forward-thinking mindset that produce some of the most coveted material and finishes. Our suppliers focus on elements of responsible practices, quality, and innovation. Several of these materials include calf leather, goat leather, kid suede, satin and coveted strass crystals.

Absolutely. When we started our design process, we knew that Amehra would not be considered without the element of Responsibility. We actively source from suppliers that have obtained, or are in the process of obtaining certifications, pushing forward and striving to contribute to social, environmental and overall responsible efforts. Each product that you are interested in will include information regarding responsible elements within the Product Details.

Please note that our sustainable elements also refer to the responsible production processes that have been achieved by our suppliers through specialty certifications validated via their audits.

We currently do not have Vegan as an offering in our collections. However, we do have PETA-Approved Vegan sample material in hand and have been reviewing these. We have several preliminary designs identified as part of our introduction with the use of Vegan material.

Our materials are from tanneries and specialty suppliers located throughout Italy. We source our materials from these responsible suppliers due to their specialized skills and offerings in developing the innovative and beautiful material.

Our shoe box is FSC certified and recyclable. We include the custom dust bag within every box and encourage our customers to utilize this bag in order to protect the product(s).

The ISO 9001 certification is a voluntary standard aimed at improving the quality of production systems and efficiency in the realization of final products. It allows an organization to commit to constantly improving the efficiency of its production processes and guaranteeing high quality products. This recognition helps ensure that customers get consistent, good-quality products and services. [SDG Goals 1,9,12,14]

A voluntary standard developed by the International Organization for Standardization (ISO) that validates a company is aiming to reduce the environmental impact of its activities and constantly pursue improvements. This standard enables an approach for our suppliers to establish their environmental objectives, monitor their activities to ensure their obligations are met, and continuously improve in a proactive manner.
[SDG Goals 1,2,3,4,6,7,8,9,12,13,14,15]

This certification recognizes organizations that have enabled an occupational health and safety management system that provides safe and healthy workplaces, prevent work-related injury, and continually improve its health and safety performance. This includes promoting and protecting the physical and mental health of workers. The purpose of an OH&S management system is to provide a framework for managing risks, eliminate hazards, and identify opportunities for improvement through effective, preventative and protective measures. [SDG Goals 3,5,8,9,10,11,16]

The SA8000 Standard is the world's leading social certification program that provides a holistic framework allowing organizations to demonstrate the fair treatment to workers. It is a recognized approach to appropriately manage working conditions and worker well-being. This is based on the internationally recognized standards of decent work, including standards set forth by the Universal Declaration of Human Rights, ILO conventions and national laws.

LWG is an international, not-for-profit organization that is responsible for the world's largest leather sustainability program. They have identified environmental best practices in the industry and provided guidelines for continual improvement, while offering the ability to asses the environmental performance of leather manufacturing facilities, allowing for certification to be provided to those that meet the LWG standards. The majority of our leather suppliers have either received certification, or are in the process of being audited in order to obtain their LWG certification. [SDG Goals 3,6,12,13,14,17]

A worldwide leading textile standard for organic fibers, including ecological and social criteria. The requirements are set to ensure organic status of textiles, from harvesting of the raw materials, through environmentally and socially responsible manufacturing. This helps ensure that the organic cotton is sourced in the most ethical and sustainable way. Our primary satin supplier is well respected in the industry and have become a known leader for their beautiful quality and colors of their products. They have been active in increasing their options of GOTS satin, recognizing both the positive impacts and demand in the market. [Not all satin colors may be available with GOTS certifications at the time of production.]

A set of standards that ensures products come from responsibly managed forests that provide environmental, social and economic benefits. The FSC provides a foundation for all forest management standards globally. Our paper and packaging suppliers have the FSC certification. [SDG Goals 1,2,3,4,5,6,7,8,12,13,14,15,16,17]

FSC 100%
All the materials used in products bearing this label are sourced from forests that have been audited by an independent third party to confirm they are managed according to FSC's rigorous social and environmental standards. Of all the FSC labels, FSC 100% contributes most directly to FSC's objective-forests for all, forever-and is therefore the highest mark of distinction for certified products.

FSC Recycled
Products that bear this label have been verified as being made from 100% recycled content (either post-consumer or pre-consumer reclaimed materials.) The use of FSC Recycled products can help to alleviate the pressure of demand on sources of virgin material, thereby helping to protect the world's forests.

FSC MIX
Products that bear this label are made using a mixture of materials from FSC-certified forests, recycled materials, and/or FSC controlled wood. While controlled wood is not from FSC certified forests, it mitigates the risk of the material originating from unacceptable sources.

The Eco-Management and Audit Scheme (EMAS) is a voluntary European environmental certification system for companies that commit to assessing and improving the environmental performance of their production systems and communicating this to their stakeholders. It is a commitment to setting environmental impact improvement goals on a regular basis, enabled by an environmental management system to minimize harmful effects on the environment from their activities, continually improving their environmental performance.

In order to create a user account, please click on the account icon at the top right of the page. A page will appear and you will need to select "Create Account". You can update your information at any time later. The information you provide is confidential, per regulatory requirements.

To change your personal information, please log in to your account and select your account details. You will then need to select "Edit".

Simply put...No, you do not need to create an account with us. But it is definitely more efficient if you do set up an account quickly. You will be able to do the simple and normal things like many Shopify accounts allow you to review past purchases, save your address and details for a quicker shopping experience, etc.

Click on the account icon at the top right of the page, and click "Forgot Password". Enter your email address, and you will receive an email soon after with instructions on regaining access to your account. We do not have any control over the retrieval of your password.

Our site allows for the option to checkout without creating an account. We do want to let you know that it is less efficient in tracking your orders and history without an account. Once you have clicked on "Checkout", simply choose "Checkout As Guest". Once you've entered your shipping address, billing address and your payment method, you will be asked to confirm your order. You will want to opt out of creating a user account if asked. You should receive an email shortly after your order is complete.

U.S. Continental- Complimentary standard shipping Your shoes are estimated to arrive within 2-5 business days after the package has been shipped within the continental U.S.

Please note that the cost of our return shipping is auto calculated and this cost will be deducted from your order. No exceptions.

UPS 2nd Day Air (Auto Calculated Pricing) Your shoes will arrive in two (2) business days. This option is auto populated depending on your shipping location within the Continental U.S. Orders placed after 1PM EST on weekdays or on weekends will be shipped the next business day. Please note that shipping times may be delayed during major holidays and/or severe weather.

International (Outside Continental U.S.) We offer international shipping for our clients. There is a cost that is incurred for this and the charge is automatically calculated during the checkout process, based on the country the item is being delivered to. All orders are Delivery Duty Paid (DDP) to ensure a seamless and hassle-free process for international orders. Amehra calculates all shipping, duties, taxes and fees automatically at checkout. These fees are the sole responsibility of the customer and are non-refundable. 

Unfortunately, we do not accept any returns on international orders.

Yes, we do ship outside the U.S. (pending no government restrictions when shipping to a particular country). There is a cost that is incurred for this and the charge is automatically calculated during the checkout process.

In order to enhance the user experience in a seamless manner, we also automatically calculate all taxes, duties and fees, in order for you to pay the total shipping costs up front without any surprises or delays. These fees are the sole responsibility of the customer and are non-refundable.

Please note that there are NO returns for international orders.

After inputting your shipping address in the checkout process, your cart will automatically reflect the cost of taxes and duties. For international orders, all countries follow different duties and import regulations.

After inputting your shipping address during the checkout process, your shopping cart will automatically reflect the cost of shipping, taxes and duties. For international orders, all countries follow different duties and import regulations. These added costs will be calculated and reflected in the price once you have entered your shipping information. These costs are out of our control and must be covered by you. This is common in many cases with international shipping for footwear products.

Sales tax is collected in select states as required by law, and the relevant charges are out of our control.

We work in a consistent manner in managing orders. Orders placed on a weekday before 1PM EST will begin processing that day. Orders placed after this time will begin processing the next business day. Orders are processed in the order they are received (Please allow 24-48 business hours for your order to process before shipping.)

Any orders placed on weekends or U.S. holidays, will begin processing the next business day. Just keep in mind that holidays and peak seasons may have an effect on this shipping timeframe.

If there are any severe weather conditions, there will most likely be delays in the shipping timeframes from our courier(s).

Unfortunately, we do not offer this.

You will receive a shipping confirmation email that includes your tracking number once your order has been shipped. Please note that tracking links generally need 24-48 business hours to generate. In many cases, the tracking links are populated sooner. You can also find your tracking information on your My Orders Page. It is highly encouraged to have an account set up, in order to properly manage all processes related to your order(s).

Depending on the status of your order, we may be able to amend your delivery address. If you've accidentally entered the wrong address, please email us immediately at info@amehra.com with your order number and preferred delivery address. We may contact you soon after your email for full confirmation to avoid any further delays. Once your order has shipped, we are unable to make any amendments to the address.

Yes, we want to make sure you receive your new shoes safe and sound so we require a signature upon delivery. Please note that any additional fees incurred due to delivery refusal or multiple failed attempts are your responsibility.

Please do not place pre-order items with available items. In order to avoid delays, please place separate orders for preorder items.

Unfortunately, we do not offer this.

It can be a real wild time during the holidays, leading to delays in processing and shipping products. Please plan accordingly as orders may be subject to delays with our couriers. All orders are always processed as soon as possible to help get the product(s) out to you quickly.

For full price items, we accept returns up to 14 days (maximum) from the day your package is delivered. We do not offer returns on sale and promotional items.

We highly recommend trying your shoes on a clean carpeted area, as this will preserve the sole of the shoe. Please do not remove the outsole covering at any point unless you plan on keeping the shoes.

For a refund of your original payment, shoes must be in their original, unworn conditions. Returned merchandise must be accompanied by the order invoice, the original shoe box, dust bag, extra heel tap, tissue paper and ribbon. Worn items are non-refundable, NO exceptions. Please note, Amehra deducts the cost of the auto calculated return shipping, and this cost will be deducted from your order.

Amehra reserves the right to refuse any return on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you and a refund cannot be granted.

We photograph any returns that have imperfections containing scratches, signs of being worn or any markings. Upon being deemed worn, the result will be a NO refund or a partial refund to the original payment. If you receive the shoe with quality imperfections, please email us within hours of receiving the shoes.

We do not offer returns or exchanges for international orders.

To return an item purchased, you will need to follow the simple steps below.

1) Email us at info@amehra.com to request the return label. Include your Order Number.

2) We will email you the return label for you to print out.

3) Please pack items to be returned with the use of an appropriate shipping box and seal. Do not use the Amehra Box as the actual shipping box. Returned merchandise must be accompanied by the order invoice, the original shoe box, dust bag, tissue paper and ribbon.

4) Place the return label to the outside of the box and drop off at your nearest courier specified location. (Make sure any old barcodes/addresses are covered.) 

5) Your refund will be applied within 15 business days upon receipt of your item(s). Amehra is not liable for any goods that are not returned in this way or where an alternative courier is used. 

[Please note that the cost of our return shipping is auto calculated and this cost will be deducted from your order. No exceptions.]

A confirmation email will be sent at the time the refund is processed.

Since we do not process exchanges, you will need to place a new order for the item(s) you wish to purchase. We will continue to work with you to return and refund the returning item(s).

It will take approximately 3 business days for your return to be processed after we receive it. If your return passes our quality check, please allow 10 business days for your refund to post. If the items received do not pass the quality check, we will ship the item(s) back to you and NOT provide the refund.

Our refunds are given on a case by case basis upon inspection of the shoe. After your item(s) is received and inspected with approval, your refund will be processed and a credit will be automatically applied to your original method of payment. Depending on your financial institution, it may take an additional 2-10 business days after your credit is applied to post to your account. If you provided your email address, we will keep you informed of when we process your return. Please note that sale items are non-refundable and it will be rejected if you return the shoe(s). A confirmation email will be sent at the time the refund is processed.

As long as your order has not shipped, we can cancel your order. Please email us immediately if there is a need to cancel your order at info@amehra.com. We are consistent with managing orders to allow for us to quickly ship out the product(s) to you, thus it may not be possible to cancel your order in time.

Unfortunately, we do not offer returns or exchanges for our international orders.

We do not accept exchanges. Customers will need to follow the return process, and will need to place a new order for the desired product(s).

A tracking number will be emailed to you once your order has been collected by our courier. Please note that tracking links generally need 24-48 business hours to generate. In many cases, the tracking links are populated sooner.

For international orders, please be aware that the delivery time may be affected by customs clearance.

An Order Confirmation email is sent to the email address on file as soon as the order is submitted. If it takes longer than an hour to receive your Order Confirmation, please check your spam folder. Normally it takes just a few minutes to receive the email.

If the email cannot be located in your spam folder (or anywhere else), please contact us at info@amehra.com.

For various products, we offer a pre-order option, giving you the ability to purchase the shoe with advanced payment. A pre-order allows for the reservation of a product that is not yet available for shipment, but will be soon. Your payment option will be charged at the time of ordering to effectively secure your order.

Pre-ordered shoes will be shipped based on the proposed timeframe, and you will receive an email when your order ships. An estimated delivery date is indicated for each preorder item within the product page. These dates are based on the complexity of the design and material elements that go with the product style.

We utilize this method as a means to help control our supply chain processes, allowing us to limit over productions and excess inventory.

We are actively in discussion with several retail partners that are aligned with our overall strategy around sustainable growth. You will be able to find our retail partners listed within our Stockists page in the future. Certain colors and designs may have exclusivity with various partners.

If this is the case, please select sign up for the newsletter and/or follow us on social media. If it becomes available, we will share the update. Various shoes will have an Advance Order/Pre-order option. This allows for an early opportunity to get the desired product.

Unfortunately, we do not offer gift wrapping at this time. Our boxes do utilize our custom box and dust bag with our branding.

We accept the major credit cards: Visa, MasterCard, Discover, American Express, JCB, Diners Club as well as PayPal, ApplyPay, GooglePay and Shop Pay.

Getting a pair of luxury shoes can last a lifetime if they are cared for properly. We provide an Amehra dust bag with every pair of shoes, and encourage you to store them with the given bag. This helps any potential damage from sunlight and dust.

Throughout the year we may release limited designs and colors. We like to play with these elements to identify the reaction and feedback. We announce these releases through our newsletter emails and social media accounts.

This is a way for us to reach out and let you know when a product will be coming available. In some cases, our shoes sell out and we need time to get the materials processed and delivered to our artisans to create the shoes. If the product is in fact to be reordered, we will contact you via email so that you are aware of the shoes being available again. If we do not put in another order with our factory for the shoe that is sold out, any pending availability will be based on returns we receive.

Of course! It's a way for us to communicate and engage with you instantly. If you would like to subscribe to our newsletter, you can register by entering your email address in the designated field at the bottom of our homepage.

No problem, we feel the same way sometimes. Simply click on "Unsubscribe" located at the bottom of your newsletter email at any time. There is the social media option as well. We are rather active on our social media channels.

Please contact us at info@amehra.com for any general customer inquiries.

Thanks for thinking of us. Please email us at sales@amehra.com with any background information related to your company and what attracted you to us, and we will get back to you soon.

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