If you are not satisfied with your product(s), we accept returns up to 14 days (maximum) from the day your package is delivered on full price items from domestic (U.S. Continental) orders. We do not offer returns on sale and promotional items. Please note that the cost of our return shipping is auto calculated and this cost will be deducted from your order. No exceptions.
For a refund of your original payment, shoes must be in their original, unworn condition. Returned merchandise must be accompanied by the order invoice, the original shoe box, dust bag, extra heel tap, tissue paper and ribbon. Worn items are non-refundable, no exceptions.
U.S. Hawaii and Alaska orders are final sale only and may not be returned or exchanged.
International orders are final sale only and may not be returned or exchanged. Amehra is not responsible for international shipments lost in transit.
We highly recommend trying your shoes on a clean carpeted area, as this will preserve the sole of the shoe.
Amehra reserves the right to refuse any return on merchandise that does not meet our Returns Policy. If your package is not accepted, it will be sent back to you and a refund cannot be granted.
We photograph any returns that have imperfections containing scratches, signs of being worn or any markings. Upon being deemed worn, the result will be a NO refund or a partial refund to the original payment. If you receive the shoe with quality imperfections, please email us within hours of receiving the shoes.
Returns Process Online (or How to Return Your Online Purchase)
The following are the simple steps to take in order to process the return:
1) Email us at firstname.lastname@example.org to request the return label. Include your Order Number.
2) We will email you the return label for you to print out.
3) Please pack items to be returned with the use of an appropriate shipping box and seal. Do not use the Amehra Box as the actual shipping box. Returned merchandise must be accompanied by the order invoice, the original shoe box, dust bag, tissue paper and ribbon.
4) Place the return label to the outside of the box and drop off at your nearest courier specified location. (Make sure any old barcodes/addresses are covered.)
5) Your refund will be applied within 15 business days upon receipt of your item(s). Amehra is not liable for any goods that are not returned in this way or where an alternative courier is used.
[Please note that the cost of our return shipping is auto calculated and this cost will be deducted from your order. No exceptions.]
A confirmation email will be sent at the time the refund is processed.
It will take approximately 3 business days for your return to be processed after we receive it. If your return passes our quality check, please allow 10 business days for your refund to post. If the item(s) received do not pass the quality check, we will ship the item(s) back to you and not provide the refund.
Our refunds are given on a case by case basis upon inspection of the shoe. After your item(s) is received and inspected with approval, your refund will be processed and a credit will be automatically applied to your original method of payment (minus the calculated return shipping cost). Depending on your financial institution, it may take an additional 2-10 business days after your credit is applied to post to your account. If you provided your email address, we will keep you informed of when we receive and process your return. Please note that sale items are non-refundable and it will be rejected if you return the shoe(s). A confirmation email will be sent at the time the refund is processed.
Please note: A refund can only be sent to the original payment method. If a customer no longer has access to that original payment method, then the customer needs to contact their bank or financial agency for the original payment method to claim the funds after the refund is sent.
Cancelling an Order
As long as your order has not shipped, we can cancel your order. Please email immediately with your order information, if there is a need to cancel your order at email@example.com. We are consistent with managing orders to allow for us to quickly ship out the product(s) to you, thus it may not be possible to cancel your order in time.
We do not accept exchanges. Customers will need to follow the return process, and will need to place a new order for the desired product(s). Customers are still responsible for costs related to return shipping.